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NeoSystems believes the quality of our customer service creates unparalleled customer loyalty and is critical to our ongoing success and to our ability to consistently exceed customer expectations.
We focus on delivering services for both new and existing clients. Our team of consultants enable speedy implementations of iTrak and Microsoft Solutions thus driving significant ROI for our clients. We also practise ongoing consulting with existing clients to ensure they maximize the value they receive from their technology investment.
NeoSystems provides Consulting, Implementation and Training services that accelerate the performance of technology solutions.
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Our consultants will work with you to ensure the optimal software fit for your business needs. Services include needs analysis and planning and a range of Discovery services to ensure we fully understand your business, technology and process requirements.
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A project plan is developed between NeoSystems and our clients to determine the sequence and priority of software deployment, integration and ongoing support.
Typical services include:
- Configuration
- Data Loading
- Software monitoring
- Usage and performance assessment
- Project completion
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iTrak and Microsoft technologies are increasingly intuitive and user friendly. If you can operate a Mouse you can operate our software solutions!
NeoSystems offers a variety of training options to our clients in a way that best fits their needs:
- Full classroom based training
- Training by function or team
- Initial “Quick Start” training followed by one or many staggered training interventions after customers have had the opportunity to use the software and develop additional questions
- “Train the Trainer” concept whereby our clients use existing corporate or functional training resources to train their own organizations
- Training can be local or, as in an increasing number of cases, we are delivering training remotely to clients on different continents.
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Our support team offers dedicated customer support as part of our ongoing Maintenance and Support Agreements.
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Our clients are increasingly using our web based solutions to realize the economic benefit of delivering our software through an Application Hosting service. This enables clients to minimize their infrastructure costs and resource requirements. Through the NeoSystems hosted solution model we can deliver reliable client access to their iTrak or Microsoft solution.
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