Field Operations Management

Solutions Overview

OUR CUSTOMERS

Pengrowth Energy has been using the HSE modules (QHSE Suite) from NeoSystems software, called iTrak, for over 7 years now. The system is very robust, offers workflow capabilities, and is easily customizable to suit your business needs. iTrak integrates nicely with Microsoft software allowing end-users to easily upload email (with header information and attachments) and export data to Word or Excel.

Pengrowth uses iTrak to capture, report, and trend Hazards, Incidents with root cause analysis, Inspections, as well as COR training records for employee and contractors. With the exception of training records, Pengrowth has established different alerts (review, approval, or informational) for key roles within the organization based on risk, as well as escalation for activities that fall out of Hazards, Incidents, and Inspections. The workflow capabilities of iTrak have enabled us to ensure business practices are consistent while eliminating the need to train end-users on how to manage each process differently.

Pengrowth has reviewed other products over the years but maintain that these tools do not offer the extent of functionality to easily enter data while offering the ability to audit, report, and trend our data to quickly make business decisions.

Rosaline Wood, IT Project Leader with the City of Airdrie

(Formerly a Business Systems Analyst with Pengrowth Energy Corporation)

Field Operations Management (Due for release Q2, 2010)

To increase efficiency and decrease costs for field operations, companies are looking for ways to modernize either their disconnected, spreadsheet, or even paper-based systems by taking advantage of advancing mobile technology.

NeoSystems has developed a solution for field operations automation that enables field operators to work both online and offline to seamlessly link to their iTrak application – from virtually anywhere they do their jobs. This enables workers increased accuracy, efficiency and optimizes the revenue and service cycle.

Using iTrak Mobile technologies for field ticketing provides numerous benefits to the processes of field service operations which a direct and immediate impact to revenue realization.

Improve the revenue cycle

iTrak provides the field operator the ability to present the customer with an accurate and complete field ticket based on the information required by both the company and the customer. Customers provide immediate sign off upon delivery of products and services, which is immediately sent to head office for processing and invoice generation.

Increase Accuracy

iTrak provides the field operator the ability to present the customer with an accurate and complete field ticket based on the information required by both the company and the customer. Customers provide immediate sign off upon delivery of products and services, which can be immediately sent to head office for processing and invoice generation.

Enter Data Once

Data for field tickets is generated from iTrak, and once the data is in iTrak it never needs to be entered again. All customer, product and service information is only ever entered once. In addition, data captured in the field is sent directly to the invoicing system thereby eliminating more duplicate data entry.

Be Compliant

iTrak captures and stores all critical information. Field operator and customer signatures as well as the field ticket data itself are securely stored directly in the iTrak database with a detailed audit trail for retrieval and any regulatory compliance.