Field Operations Management (Due for release Q2, 2010)

To increase efficiency and decrease costs for field operations, companies are looking for ways to modernize either their disconnected, spreadsheet, or even paper-based systems by taking advantage of advancing mobile technology.

NeoSystems has developed a solution for field operations automation that enables field operators to work both online and offline to seamlessly link to their iTrak application – from virtually anywhere they do their jobs.  This enables workers increased accuracy, efficiency and optimizes the revenue and service cycle.

Using iTrak Mobile technologies for field ticketing provides numerous benefits to the processes of field service operations which a direct and immediate impact to revenue realization.

Improve the revenue cycle

iTrak provides the field operator the ability to present the customer with an accurate and complete field ticket based on the information required by both the company and the customer.  Customers provide immediate sign off upon delivery of products and services, which is immediately sent to head office for processing and invoice generation.

Increase Accuracy

iTrak provides the field operator the ability to present the customer with an accurate and complete field ticket based on the information required by both the company and the customer.  Customers provide immediate sign off upon delivery of products and services, which can be immediately sent to head office for processing and invoice generation.

Enter Data Once

Data for field tickets is generated from iTrak, and once the data is in iTrak it never needs to be entered again.  All customer, product and service information is only ever entered once.  In addition, data captured in the field is sent directly to the invoicing system thereby eliminating more duplicate data entry.

Be Compliant

iTrak captures and stores all critical information.  Field operator and customer signatures as well as the field ticket data itself are securely stored directly in the iTrak database with a detailed audit trail for retrieval and any regulatory compliance.